Job Description for Communications Operator

Position Announcement
Position Information
Job Title:
Communications Operator
Wage and Salary:
$21.69 per hour
Application review will begin:
May 27, 2022
Application Deadline:
May 27, 2022
Job Description:

Jefferson County Sheriff’s Office promotes a criminal justice system that balances the protection of life, liberty and property of the community with the rights and privileges of the individual, and to make choices that are consistent with the pursuit to fashion a credible, professional law enforcement agency, engraving the mark of excellence upon all acts and decision.

In order to carry out their mission, the office staffs a 9-1-1 Communications Center, which operates 24 hours per day, 7 days a week, 365 days a year. Communication Operators perform dual roles by being both call-takers and dispatchers to emergency service providers located in Jefferson County.

The Sheriff’s Office is in immediate need of a Full-Time Communication Operator who is looking for a competitive wage and professional work environment, to provide coverage in the center.

Applicants with excellent multi-tasking, communication, prioritizing, and computer skills, will be successful in this role while completing the below key tasks and responsibilities:

  • Receive, assess, and respond to 9-1-1 and non-emergency calls.
  • Dispatch and communicate with law enforcement, fire, emergency medical services, and other necessary agencies through the use of a multi-line telephone and multi-channel radio system.
  • Document all requests for services in the proper program.
  • Interpret incoming messages from State/nationwide linked computer system and take appropriate action.
  • Update records in local, State, and nationwide databases as required.
  • Access local and State database systems, in-house records, and works with other agencies to verify and/or provide information as requested by law enforcement.
  • Variety of other tasks explained on the posted job description.

Starting wage: $21.69/hour for those who are new to this career and no prior experience.  Candidates who have prior training and experience with another Law Enforcement Agency may be eligible for wages up to $27.56.

Hours: Communication Operators work 40 hours per week during training, on a 5 on 2 off/5 on 3 off rotation. Once off training, shifts consist of 8 to 12 hours per shift, based on coverage needs.

Benefits: This position will be eligible for our excellent benefit package with details at the below link:


Qualifications Needed:

Pre-employment written test is required and will be held on June 8, 2022–further information will be sent to all applicants after their applications have been submitted.

  • High school diploma or equivalent with one-year related experience and/or training; or equivalent combination of education and experience
  • CPR Certification and Telecommunicator CPR trained within one year of employment
  • Ability to work in fast paced environment. 

Qualifications Preferred:

  • One to two years’ experience and/or training or Associate’s degree

 Applications deadline will be May 27, 2022 by midnight.

Application and position details are available at or

Jefferson County Human Resources: 311 S. Center Ave. Room 111, Jefferson, WI  53549.

Jefferson County is an Equal Opportunity Employer