Job Description for Economic Support Services Division Manager

Position Announcement
Position Information
Job Title:
Economic Support Services Division Manager
Wage and Salary:
$74,595-$83,119 annually
Application review will begin:
March 1, 2021
Application Deadline:
Open Until Filled
Job Description:

The Economic Support Division within Jefferson County Human Services serves Jefferson County residents who are low income, faced with an economic setback, and/or need additional financial support as they work towards greater self-sufficiency.

The division is looking to add an Economic Support Services Manager that will direct, develop, implement, manage, support and monitor the programs and staff in the administration and delivery of the Federal, State and local public assistance programs for Jefferson County residents.  This position is also responsible for fiscal accountability, coordination of resources and compliance with performance standards to assure an accurate and timely service delivery system while remaining focused on customer services.

As an efficient and effective Economic Support Services Manager, you will be successful in completing the below tasks:

  • Interprets and implements State Legislation and policy for staff; develops internal systems to meet requirements; monitors performance and responds to State and Legislative contacts.  Ensures all program services are delivered in accordance with State and Federal policies and procedures.  Participates in program audits from DHS, DCF, and DOA.
  • Participates and is responsible for employee program training in all economic support assistance programs, procedures, and changes. Interprets program rules, regulations, eligibility changes, and data completion requirements to employees. Conducts scheduled in-service training and arranges staff training as program changes occur. Develops Unit procedure forms to cope with eligibility changes. Responds to staff processing questions.
  • Monitors, manages, and analyzes budget and available program funding and completes grant proposals and implementation guides for Division.  Prioritizes job functions and conducts strategic planning with Consortium and Agency managers to meet required and desired outcomes, report production, and statistical review.
  • Conducts caseload processing and maintains difficult client caseload. Interviews clients, gathers client financial data and needs, enters data to various systems databases, and determines program eligibility according to guidelines. Explains program requirements to customers. 
  • Completes performance reports, program plans, statistical reports, and responses to State offices.  Develops Division procedure forms to manage eligibility changes.
  • Interprets Division services and program offerings to clients, the general public, and other partner agencies.
  • Represents Agency and Division to other organizations, the Consortiums and State meetings.  Acts as agency contact regarding complaints and/or errors about benefits, caseworkers, or program regulations.  Maintains communication with collateral agencies, especially partner agencies located at the Workforce Development Center.
  • Other duties may be required and assigned.

Starting wage:  Starting pay $74,595 - $83,119 annually ($35.86 – $39.96 hourly) starting pay is based on qualifications and experience upon hire.

Position is full-time, 40 hours per week with a competitive benefits package; details are provided at the below link:


Qualifications Needed:

  • Bachelor's degree with six years progressive related experience in Economic Support.

Qualifications Preferred:

  • Master’s degree with six years’ experience


  • Valid driver’s license
  • New Worker Training Completion Certification
  • Completion of State-mandated Income Maintenance Training
  • Annual Enhanced Case Management training
  • Completion of annual training by DHS/DCF/DOA

Applications will be accepted until this position is filled, however, initial screening of applicants will begin March 1, 2021